Confirm who is doing the move
Ask whether the company you are speaking with will perform the move or arrange it through another mover. Make sure the business name on the estimate matches the company you expect to arrive.
- Confirm whether you are dealing with the mover or a broker
- Check the business name, phone number, and contact details
Compare written estimates and scope
Give each company the same move date, locations, home size, access details, and service request. Compare what is included instead of comparing totals alone.
- Request a written, itemized estimate
- Ask what could change the final amount
- Check whether packing, travel, stairs, long carries, and extra stops are included
Official sourceOntario guidance for hiring a mover
Check insurance, damage procedures, and reviews
Ask what proof of insurance is available and how damage is reported. Read a range of recent reviews, looking for repeated comments about communication, care, timing, and how problems were handled.
- Ask for current insurance information
- Ask how damage or loss is documented and handled
- Read review patterns rather than relying on one headline rating
Read the agreement before moving day
Understand the deposit, cancellation terms, payment timing, and what happens if the move changes. Keep the estimate, agreement, inventory, photos, and messages where you can find them.
- Confirm deposit and cancellation terms
- Read the agreement before signing
- Keep your estimate, inventory, photos, and written communication
Official sourceGovernment of Canada moving advice
Disclose the details that affect the work
Tell every company about stairs, elevators, parking, long carries, large items, and building time limits. Clear information makes estimates easier to compare and reduces surprises later.
This guide is published by Dexa Movers. Use the same checklist when evaluating Dexa or any other moving company.